Privacy Policy

1) Scope

This Policy applies to:

• visitors to our website(s),
• Customers submitting service requests (Leads),
• Providers using the Platform (including purchasing and using Credits),
• communications with Support and operational messages.

2) Data We Collect

A) Data you provide

Customers

• name (if provided), phone number, email address,
• address/location for the job,
• request details (category, description, photos, preferred timing).

Providers

• name, email, phone number,
• business name and profile information,
• service categories, service areas, pricing information (if any),
• verification information you submit (where applicable).

Support

• messages you send to Support and any attachments.

B) Data collected automatically

• device and browser information, IP address, logs,
• usage data (pages viewed, actions, timestamps),
• approximate location derived from IP (non-precise).

C) Payment-related data

We do not store full payment card details. Payments for Provider Credit purchases may be processed by Paddle as Merchant of Record and its payment partners. We may receive transaction references such as:

• order IDs, timestamps,
• product purchased, amount, currency,
• payment status (successful/refunded/charged back).

3) How We Use Personal Data (Purposes)

We use personal data to:

1. Provide and operate the Platform, including creating accounts and enabling Leads and communications.
2. Enable Providers to respond to Customers and perform services.
3. Process Provider purchases (Credits) and maintain transaction records.
4. Provide customer support and resolve disputes.
5. Protect the Platform (security, fraud prevention, abuse detection).
6. Improve the Platform (analytics, troubleshooting, performance).
7. Comply with legal obligations and enforce our Terms/Policies.

4) Legal Bases (where applicable)

Depending on the applicable law in your location, we rely on one or more of:

• Contract / performance of a contract (providing the Platform features you request),
• Legitimate interests (security, fraud prevention, platform improvement),
• Consent (where required for certain cookies/marketing),
• Legal obligation (compliance, tax/accounting, lawful requests).

5) Sharing and Disclosure

We may share data with:

1. Other users – When a Provider unlocks a Lead, the Provider may receive Customer contact details and request information required to respond.
2. Service providers (processors) – hosting, infrastructure, analytics, communications tools, customer support tools.
3. Payments & billing – Paddle (Merchant of Record) and related payment partners for processing transactions and handling refunds/chargebacks.
4. Legal and safety – authorities or advisors where required by law or to protect rights, safety, and security.
5. Business transfers – in connection with a merger, acquisition, or asset transfer (with appropriate safeguards).

We do not sell personal data.

6) International Data Transfers

The Platform may be used globally and our service providers may process data in multiple countries. Where required by applicable law (e.g., EEA/UK), we implement appropriate safeguards for international transfers (such as contractual protections and/or other legal mechanisms).

7) Data Retention

We retain personal data only as long as necessary for the purposes above, including:

• active accounts: while the account is active and as needed for platform operations,
• transaction records: as required for accounting/audit and legal compliance,
• security logs: for a limited period to protect the Platform,
• support tickets: for reasonable periods to resolve issues and improve support.

We may anonymize or aggregate data for analytics and reporting.

8) Security

We implement reasonable administrative, technical, and organizational measures to protect data against unauthorized access, loss, misuse, or alteration. No system is 100% secure, and you use the Platform at your own risk.

9) Cookies and Similar Technologies

We may use cookies and similar technologies for:

• essential website functionality,
• security and fraud-prevention,
• analytics and performance.

Where required by law, we will request consent for non-essential cookies.

10) Your Rights (where applicable)

Depending on your location, you may have rights to:

• access your data,
• correct inaccurate data,
• delete data,
• object to or restrict processing,
• data portability,
• withdraw consent (where processing is based on consent).

To exercise rights, contact us at mik.intelligence@gmail.com. We may need to verify your identity.

11) Children

The Platform is not intended for children under 18. We do not knowingly collect personal data from children.

12) Changes

We may update this Policy from time to time. The "Last updated" date reflects the effective date.

13) Contact

For privacy questions or requests:
mik.intelligence@gmail.com

MIK INTELLIGENCE FZCO — Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates